Last Updated: October 25, 2025.

At NewStart Solutions, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our housing and support services.

By using our website or submitting information to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

When you visit our site or apply for housing, you may voluntarily provide:

Your name, phone number, and email address

Residential or mailing address

Employment or income information (for housing eligibility)

Emergency contact information

Any messages or inquiries you send through our website or forms

B. Automatically Collected Information

When you visit our website, our system may automatically collect:

IP address and browser type

Date and time of access

Pages visited and time spent on each page

Device type and operating system

This data helps us improve our website performance and user experience.

2. How We Use Your Information

We use collected information to:

Process housing applications and determine eligibility

Communicate with residents, applicants, and partners

Respond to inquiries and provide requested services

Improve our website, programs, and outreach efforts

Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information with third parties.

3. Sharing of Information

Your information may be shared only in the following limited cases:

With service providers who help us manage operations such as background checks, application processing, or IT support (bound by confidentiality agreements).

With community partners or agencies only when necessary to connect you with resources, and only with your consent.

When required by law, such as in response to a court order or legal investigation.

We will always take reasonable steps to ensure your data is shared securely and only when necessary.

4. Data Security

We use secure systems and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no online system is completely risk-free, we continuously update our security practices to maintain your trust and data integrity.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes. When data is no longer needed, it is safely deleted or anonymized.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access and review the personal data we hold about you

Request corrections or updates to inaccurate information

Request deletion of your information, where legally permitted

Withdraw consent for certain data uses

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our website and improve usability. You can disable cookies in your browser settings, but some parts of the site may not function properly as a result.

8. Third-Party Links

Our website may contain links to external sites for your convenience. Please note that we are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

9. Updates to This Policy

NewStart Solutions may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our website or services after updates indicates acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

NewStart Solutions
1190 Winterson Rd, Ste 200 -1024
[email protected]
(410) 705-2459